# Think Company: UX agency research profile

> Candidate profile for Think Company. Source records are first-pass leads; claims and agency roles still need individual verification. This is not a recommendation or overall ranking.

- Official website: https://www.thinkcompany.com/
- Research region: United States
- Focus: Research-led product and enterprise experience design
- Overall rank: none
- Research status: First-pass source leads · candidate profile only. These links are starting points for checking the stated claims; they have not all been revalidated for this release.

## Listed capability research

- [UI/UX Design](https://uxcomparation.com/categories/ui-ux-design.md): editorial category order, not a performance score.
- [UX Research](https://uxcomparation.com/categories/ux-research.md): editorial category order, not a performance score.
- [Enterprise UX](https://uxcomparation.com/categories/enterprise-ux.md): editorial category order, not a performance score.
- [Website Redesign](https://uxcomparation.com/categories/website-redesign.md): editorial category order, not a performance score.

## Areas to investigate

### Research contribution

**Question:** Which cases show methods and a direct link from findings to product decisions?

**Evidence to seek:** Methods, audience, agency role, and client-side confirmation where available.

### Healthcare and compliance systems

**Question:** How did Think’s portal, content, design-system, and Salesforce responsibilities vary across Merck and J&J?

**Evidence to seek:** Client-side confirmation, named user groups, shipped scope, and independently measured outcomes.

## Sources and evidence

Each source supports only the specific claim described. Follow the source and confirm its current content before relying on it.

### [Merck healthcare portals and design system](https://www.thinkcompany.com/work/merck)

- Publisher: Think Company
- Source type: Agency-published portfolio / case study
- Claim to check: Named pharmaceutical client case describes HCP and payer portals, research, content strategy, compliance-aware design systems, and ongoing product work.
- Not rechecked for this release.
- Limitation: The detailed narrative and reported metrics are published by Think Company; the case includes a former Merck leader testimonial.

### [Johnson & Johnson support-agent console](https://www.thinkcompany.com/work/johnson-and-johnson)

- Publisher: Think Company
- Source type: Agency-published portfolio / case study
- Claim to check: Named enterprise case describes redesigning Salesforce workflows for patient-support agents and testing across 82 agents.
- Not rechecked for this release.
- Limitation: Agency-published project detail and results; seek client-owned evidence before treating percentages as independently verified.

### [Think Company on Clutch](https://clutch.co/profile/think-company)

- Publisher: Clutch
- Source type: Client-review and business directory
- Claim to check: Verified interviews describe market research, UX prototypes, and an MVP launch for a pharmaceutical company.
- Not rechecked for this release.

Official profile: https://uxcomparation.com/agencies/think-company/