What to check when hiring for ux research
When comparing UX research partners, look for the study question, participant context, recruitment approach, methods, and how findings informed a product decision. A methods list without project context is not enough to judge whether the work fits your audience or constraints.
Questions to put in the brief
- What decision was the study meant to inform?
- Who took part, how were they recruited, and who was missing?
- Which methods fit the question and the product stage?
- How did findings change a roadmap, service, or interface?
Evidence to compare
Look for a project account that explains the research question, participant context, method, and route from observation to decision. When sensitive work limits public detail, ask the agency to explain its approach in a confidential walkthrough and identify what can be shared safely.
A common evidence gap
A list of methods or a “research-led” claim does not establish study quality. The project context, recruitment limits, analysis, and effect on a decision matter more than the number of methods named.
For a broader comparison framework, read Evaluate a UX case study.